This Refund Policy ("Policy") governs the terms of refund in the event of termination of the Agreement. Unless otherwise agreed in writing by the Parties, the following terms shall apply:

1.Termination by the Contractor

If the Agreement is terminated by the Contractor without fault of the Client, the Contractor shall:

• refund the Client any unused portion of prepaid funds;
• refund any portion of the Media Fee that has not yet been earned based on campaign execution and services rendered.

2.Termination by the Client

If the Agreement is terminated by the Client without fault of the Contractor, only the unused portion of prepaid funds shall be refundable.

Any Media Fee previously invoiced or accrued shall be deemed earned and is non-refundable.

3.Termination for Material Breach

In the event of termination of the Agreement due to a material breach by either Party, the amount of refund or compensation shall be determined in good faith, taking into account the extent of services delivered and the nature of the breach.

4.Deduction of Non-Recoverable Costs

All refunds shall be subject to deductions of any non-recoverable costs, including but not limited to:

• advertising platform charges,
• third-party processing or service fees,
• any other committed expenses supported by documentation.

5.Refund Timeline

Refunds shall be processed within fifteen (15) business days after the Contractor’s reasonable verification of the final account balance and deduction of such costs.

6. Contact Information